Reference

Terms That Govern Your jibaji Account

These terms set out what you agree to when you open and use a jibaji account — from how your wallet connects through bKash, Nagad, or Rocket, to how we handle disputes and account access.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredChanges notified via account
jibaji Terms That Govern Your jibaji Account
HOW WE OPERATE

How jibaji Handles Your Account Data

Account Security

Your account is protected with OTP verification on login and on withdrawal requests. We do not store your bKash, Nagad, or Rocket PIN — only the transaction reference reaches us.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable regulations after closure. You can request a summary of your data through support.

Wallet Verification

Withdrawals are verified against the wallet number registered to your account. If your Nagad or Rocket number changes, update it in account settings before requesting a withdrawal.

Terms Updates

When we change these terms, we post a notice inside your account at least seven days before the change takes effect. You can review the previous version by contacting support.

TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from your account dashboard to ask about any clause in these terms. Our support team handles terms queries directly, without routing you elsewhere.
Email Support Send a written query about your account terms, wallet rules, or eligibility to our support address. We respond to terms-related emails and keep a record for your reference.
Account Help Centre The Help Centre inside your account covers common terms questions — account suspension, wallet limits, and what happens when you close your account.

Common Questions About These Terms

Account eligibility depends on your local law and the regions we currently support. If access to online casino platforms is restricted where you are, these terms do not override that restriction.

If your account is suspended for a terms breach, we will review your wallet balance as part of that process. Funds deposited via bKash, Nagad, or Rocket are handled according to the outcome of that review.

No. These terms allow one account per person. If we detect duplicate accounts linked to the same identity or wallet number, both accounts may be suspended pending a review.

Contact support through live chat or email and request account closure. We will process the request, return any eligible wallet balance to your registered bKash, Nagad, or Rocket number, and confirm closure by email.

These terms are governed by the law of the jurisdiction we operate under. Where your local Bangladesh law applies to a specific clause, that local law takes precedence for that clause only.

Raise the dispute through live chat or email support with your transaction reference number. We review wallet transaction records from bKash, Nagad, and Rocket and respond with our findings.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.