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What You Agree To When You Use jibaji

Using jibaji — whether you're depositing via bKash, spinning a slot, or sitting at a live table — means you've accepted these terms.

Account EligibilityWallet and Payment RulesData and PrivacyJurisdiction NoticeContact Rights
jibaji What You Agree To When You Use jibaji
LEGAL QUERIES AND CONTACT

Reach Us About Account or Legal Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute over a wallet transaction, our support team handles legal and account queries through the channels below. Response times vary by channel; for urgent wallet issues, live chat is the fastest path.

Team online

Live Chat

Open the chat widget from any page in your account. For wallet disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you start.

Email Support

Send account or legal queries to our support address listed in your account dashboard. Include your registered mobile number so we can locate your record quickly.

Account Dashboard

Your transaction history, data request form, and account closure option are all inside the dashboard under Account Settings — no need to contact support for those steps.

DATA HANDLING AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data — registration details, wallet history, game activity — is stored securely and used only to operate your account and meet our compliance obligations. We do not sell your personal data to third parties. Here is how we handle the four areas that matter most to you.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of what we hold at any time through the dashboard.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings link in the site footer.

Account Security

Login is protected by OTP sent to your registered mobile number. If you suspect unauthorised access, change your PIN immediately and contact live chat — we can freeze the account within minutes.

Data Requests and Corrections

To request a copy of your data, correct inaccurate details, or ask about deletion, use the data request form in Account Settings or email support with your registered number as reference.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data rights, and how our terms work in practice.

Access depends on your local law and the regions jibaji currently serves. You are responsible for confirming that online gaming is lawful in your location before opening an account.

Any verified wallet balance is returned to the mobile number linked to your account. Withdrawal requests must be submitted before closure is finalised; unverified balances may be held pending review.

Log in, go to Account Settings, and use the data request form. We'll compile your account record and send it to your registered contact within the timeframe stated in the form.

Yes. Minor corrections like a phone number update can be done in Account Settings. For name or identity corrections, contact support with your registered mobile number and the correct details.

We'll send a notice to your registered account before material changes take effect. If you continue using jibaji after that period, you've accepted the updated terms.

Contact live chat with your transaction reference number — found in your account's transaction history. Disputes involving bKash, Nagad, or Rocket should be raised as soon as you notice the issue.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.